Just visited your outlet location in birch run Michigan I had to move freight out of the way to shop then the employee got upset I moved it I was carrying a Halloween dwarf matching group Grumpy shirt 4 month old and had my 3 year old you’d think there would be some courtesy I was not greeted thanked or spoken to as your clerks were too busy complaining about their schedule and personal lives to even acknowledge me my daughter wanted a poop emoji hat that happened to be the last one out of a discounted bin she grabbed the first hat on top which rang up 11 with tax this was a 14 95 original price out of a half off bin, of course, she didn’t even attempt to fix it or apologize for the price mismark I work customer service if this is how you treat people I’m glad we did not purchase the other shirts we were interested in. I have never in my entire life experienced such awful service or should I say lack of there was a mistake on my order yesterday and I immediately began trying to reach someone tried online chat 7 times on multiple devices only to be booted after waiting 20 min each time called and waited 20 min only to hear the automated system say it wasn’t over 30 min wait even still I waited at 38 min was then given a sixty min wait time emailed as well as sent messages to FB and guess what hasn’t gotten in touch with a single person I don’t even want my items after knowing this is how you run your company it is completely unacceptable to not be able to reach a single associate over multiple platforms and hours of actively trying shame on you I want my money back. Kian Musgrove is a truly brave young boy I have just spoken to his mum let’s help get him to NYC for the life-saving treatment he needs.
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